FIP 004: Micro-promotion: an effective way to train and retain a low-skilled workforce, with Michael Kuntz

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In this episode, I talk to Michael Kuntz who tells us about a unique way to keep a low-skilled workforce engaged and motivated, whilst improving retention and productivity. Through this model, he’s achieved retention rates of over 90%, low-skilled employees take pride in the quality of their work, and they’re holding each other more accountable to do great work.

You’ll learn about:

The conundrum of workforce development, whereby if you train your staff, they might leave to go into competition with you, or find a job somewhere else. So how to mitigate that risk.
The threat of not investing in your workforce, including churning out low quality work, stagnant growth, and no employees who can develop into mid-level managers.
Specific steps in the micro promotion model, which generates trust and creates a quick feedback loop, allowing rapid employee development.
Why clarity on the career pathway is essential, even for low-skilled workers.
Useful advice about structuring your social enterprise to ensure compliance with relevant jurisdictions, tax efficiency, and structuring for scale.

References in this podcast: